REFUND POLICY

Kount CRM

Effective Date: January 1, 2026

At Kount Marketing Inc. ("Kount," "we," "us," or "our"), we strive to provide exceptional value through our Kount CRM platform. We stand behind our Service and want you to be completely satisfied. This Refund Policy explains our 30-day money-back guarantee and other refund-related matters. All fees are in Canadian Dollars (CAD) unless otherwise stated.

1. 30-DAY MONEY-BACK GUARANTEE

1.1 Guarantee Overview

We offer a 30-day money-back guarantee for new customers. If you are not completely satisfied with the Kount CRM platform, you may request a full refund of your initial base subscription fee within thirty (30) days of your initial signup date.

1.2 Eligibility Requirements

To be eligible for our 30-day money-back guarantee, you must meet the following requirements:

1. New Customer: You must be a first-time customer of Kount CRM. The money-back guarantee is available only for your initial subscription and does not apply to renewals, upgrades, or reactivations.
2. 30-Day Window: You must request the refund within thirty (30) calendar days of your initial signup date. Refund requests made after the 30-day period will not be honored.
3. Good Faith Effort to Use the Service: You must have made a good faith effort to use the Service by completing the initial onboarding steps provided by Kount. "Onboarding steps" means the setup tasks and checklists made available in your account upon signup. This requirement ensures that you have genuinely tried the Service before requesting a refund. Kount retains sole discretion to determine whether this requirement has been satisfied, exercised reasonably and in good faith.

1.3 What Is Covered

The 30-day money-back guarantee covers:

• Your initial base subscription fee only (the monthly or annual subscription charge for access to the Kount CRM platform)

1.4 What Is NOT Covered

The following are NOT eligible for refund under the 30-day money-back guarantee:

• Usage-Based Charges: Any usage-based charges (including SMS messages sent, email campaigns, phone minutes used, API calls, storage fees, or other consumption-based fees) are non-refundable.
• Renewals: Subscription renewals (monthly or annual) after your initial billing period are not covered by the money-back guarantee.
• Add-Ons or Upgrades: Any additional services, add-ons, or upgrades purchased after your initial subscription are not eligible for refund.
• Partial Months: If you cancel mid-billing cycle, there will be no prorated refunds for partial months of service used.

2. HOW TO REQUEST A REFUND

2.1 Refund Request Process

To request a refund under our 30-day money-back guarantee, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request."
2. Include Required Information: In your email, please include: (a) your full name; (b) the email address associated with your account; (c) your account signup date; and (d) a brief explanation of your reason for requesting a refund (optional but helpful for us to improve our Service).
3. Submit Within 30 Days: Ensure your refund request is submitted within thirty (30) days of your initial signup date.

2.2 Refund Processing Time

Once we receive your refund request, we will:

• Review your request to confirm eligibility within 3-5 business days
• Send you a confirmation email once your refund is approved
• Process the refund to your original payment method within ten (10) business days of approval

Refund Method: Refunds will be issued to the original payment method only. We cannot process refunds to alternative payment methods or accounts.

Please note: Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account.

2.3 Account Termination Upon Refund

If your refund is approved, your account will be terminated immediately or within a reasonable period following approval, and you will lose access to the Kount CRM platform. You are responsible for exporting any data you wish to retain before requesting a refund, as we cannot guarantee access to your account data after termination.

3. REFUNDS OUTSIDE THE 30-DAY GUARANTEE

3.1 General Policy

Except as expressly provided in this Refund Policy, all fees are non-refundable. This includes but is not limited to:

• Subscription fees after the initial 30-day period
• Mid-cycle cancellations (no prorated refunds)
• Usage-based charges
• Fees paid for previous billing periods

3.2 Exceptional Circumstances

In rare and exceptional circumstances, Kount may, at its sole discretion, offer a refund or credit outside the terms of this Refund Policy. Such decisions will be made on a case-by-case basis and do not create any precedent or obligation for future refunds.

4. CHARGEBACKS AND DISPUTES

Please contact us before initiating a chargeback. If you have an issue with a charge or believe you were billed in error, please contact us at [email protected] so we can resolve the matter directly.

If you initiate a chargeback with your credit card company or payment provider without first contacting us, we reserve the right to: (a) terminate your account immediately; (b) suspend access to the Service; and (c) may seek to recover any amounts owed, including chargeback fees and administrative costs.

5. CANCELLATIONS

You may cancel your subscription at any time by providing thirty (30) days' written notice to [email protected]. Your cancellation will be effective at the end of the thirty (30) day notice period.

Important: Cancellations do not entitle you to a refund unless you are within the 30-day money-back guarantee period and meet all eligibility requirements. You remain responsible for all fees incurred up to and including the effective cancellation date.

6. MODIFICATIONS TO THIS REFUND POLICY

Kount reserves the right to modify this Refund Policy at any time. If we make material changes, we will provide notice by:

• Updating the "Effective Date" at the top of this Refund Policy
• Posting the updated Refund Policy on our website at www.kount.ca
• Notifying you by email if you are a current subscriber

Changes will apply to refund requests submitted after the updated Refund Policy takes effect. Refund requests submitted before the effective date of changes will be governed by the previous version of this Refund Policy.

7. CONTACT INFORMATION

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Our customer support team is available during business hours (Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding statutory holidays in Manitoba) and will respond to your refund inquiries within 48-72 hours.

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END OF REFUND POLICY